- Shipping Info
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Domestic and International orders will be dispatched using Royal Mail Tracked. You will receive an email with your tracking number once the item has been shipped out.
When all items in your cart are available to be shipped, your order will be dispatched within 3 working days of us receiving cleared payment for your order.
UK delivery aim: 2-3 working days
Europe delivery aim: 3-5 working days
Europe delivery aim: 5-7 working days
If you experience any issues relating to lost or delayed mail items, please get in touch with us so that we can investigate further.
Please carefully check your chosen delivery address before placing an order. If you suspect that the address has not been supplied to us correctly you must contact us immediately.
If an item is returned to us due to customer error we can offer to:
1) Re-ship the item again following payment of the appropriate shipping charge.
2) Refund the cost of the items orders less the cost of the shipping charge and less applicable merchant processor fees.
- Return Policy
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We do not accept returns of download products, but we offer a returns policy on physical merchandise.
We hope that you are completely happy with your purchase when you receive it. However, if for any reason you are not satisfied you can return it to us, in perfect condition within 14 days of the date you received the item. We will then issue a full refund for the price you paid for the item (but not the postage and packaging).
Goods returned must be as “new” with no damage. You will be required to cover the cost of postage to return the items.
In the unlikely event that you receive products which are damaged or defective, we shall send out a replacement where possible or refund your purchase.
You must notify us of the problem via email / through the contact form and, after our reply, return the products in the same condition that you received them (and the same type of packing). Once we have received your return we will send out the replacement or process your refund.
Please contact us if you have any other queries.
